Business Case for Libraries
Here are some references to documents which may be helpful in making the business case:
Portugal, Frank H.
Valuating information intangibles: measuring the bottom line contribution of librarians and information professionals
Washington: Special Libraries Association, 2000.
Return on investment for usability
January 7, 2003
www.useit.com/alertbox/20030107.html
Accessed April 12, 2004.
Summary of IDC report on the cost to an organization of workers NOT finding the information they need to do their jobs.
"...With the advent of the World Wide Web, every professional worker has become a searcher, but without either search training or a roadmap of what he is searching. Without information training or skills, most people don't know where to look, how to ask for what they are seeking, or when it is okay to stop looking."
"...roughly 50% of most web searches are abandoned."
"...21% of respondents said they found the information they needed 85-100% of the time."
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